How Bulk Billing Works in Telehealth: No-Gap Doctor Visits Explained



Bulk billing has made healthcare more accessible across Australia—but with the rise of telehealth, many patients are wondering: Can I see an online doctor for free? The good news is, yes—you often can, through bulk billed telehealth services. This blog breaks down how bulk billing works in telehealth, what “no-gap” doctor visits really mean, and how you can make the most of your Medicare benefits.

🩺 What Is Bulk Billing?

Bulk billing means your doctor bills Medicare directly for your consultation, so you don’t have to pay anything out of pocket. It’s essentially a no-gap fee system. If your GP or specialist offers bulk billing, and you're eligible under Medicare, the entire cost of your visit is covered.

🌐 How Telehealth Changed Bulk Billing

With the expansion of telehealth in Australia—especially after the COVID-19 pandemic—bulk billing has extended into virtual care. This means you can now see a doctor online, get prescriptions, medical certificates, or referrals without stepping into a clinic or paying a fee, provided the service bulk bills.

💡 How Bulk Billing Works in Telehealth

Here’s a step-by-step explanation:

1. Choose a Telehealth Provider That Offers Bulk Billing

Not all telehealth platforms bulk bill. Look for ones that clearly state “100% bulk billed” or “Medicare-covered” on their website. Avoid those that mention "eligible services" without full clarity—some may charge gap fees for certain items.

2. Book Your Appointment Online

You’ll usually need to:

  • Fill in your Medicare details

  • Choose the type of appointment (e.g., prescription, medical certificate, general consult)

  • Select your preferred time or request an instant consult

3. Have Your Consult

The online doctor will connect via phone or video and provide medical advice just like an in-clinic visit.

4. Get Results Digitally

You’ll receive:

All without paying a fee—if the service is bulk billed.

✅ What’s Covered Under Bulk Billed Telehealth?

  • General GP consultations

  • Medical certificates (sick leave, carer’s leave)

  • Repeat prescriptions

  • Mental health care plans

  • Referrals to specialists

  • Chronic disease management reviews

❌ What’s Not Covered?

  • Services not listed on the Medicare Benefits Schedule (MBS)

  • International patients without Medicare

  • Cosmetic or non-medical consultations

  • Some after-hours services, depending on the provider

Always check the fine print or FAQs on the telehealth provider’s website.

🏥 Bulk Billing and Online Prescriptions

Need a script refill or a new medication? With bulk billed telehealth, you can get an online prescription without paying consultation fees. Services like Hola Health offer bulk billed online prescriptions, which means:

  • You get eScripts sent instantly

  • No gap fee for the consult

  • Fast access to medications, even after hours

👩‍⚕️ Are All Online Doctors Bulk Billed?

No—some charge consultation fees even if you have Medicare. Be wary of providers that say “from $20” or “rebate available,” as this often means you’ll pay upfront and claim part back. True bulk billing means no payment at all.

⚡ How Hola Health Makes It Simple

Hola Health is one of the few Australian telehealth services that offers:

  • 100% bulk billing for eligible Medicare cardholders

  • Instant access to online doctors

  • Fast, paperless delivery of prescriptions, certificates, and referrals

  • No sign-up fees or hidden costs

You simply book your telehealth consultation, provide your Medicare details, and speak with a bulk billed online doctor—all from the comfort of home.

📌 Final Thoughts

Bulk billing in telehealth has revolutionised how Australians access healthcare. From getting a prescription to speaking with a GP about your symptoms, no-gap, bulk billed online doctor visits are making care more affordable and convenient than ever. Just make sure to choose a provider that’s transparent about billing—and always check your Medicare eligibility.

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